We are a family business that is run from our home. We try to limit communications with our customers
thru emails, however we will gladly email you our home number upon request if you would rather place your order over the
phone
I SENT SEVERAL EMAILS TO SISKEN SALES BUT NEVER RECEIVED A REPLY?
We respond to EVERY email we receive! If you do not receive a timely reply please check your
anti-spam settings or software. Be sure it will allow e-mails to be received from Sisken Sales. The best way we know how to do this
is to add SALES@siskensales.com to your e-mail address book. This is extremely important as you will not receive your automated order
conformation, your order shipping information and tracking number(s), nor you will not receive a response to your inquiry's you have
made. This has become a major problem recently and continues to worsen!
PLEASE CHECK YOUR ANTI-SPAM SOFTWARE
ARE MY CREDIT CARD NUMBERS REALLY SAFE?
Our Web site is secured with a GoDaddy.com Web Server Certificate.
All transactions on our site are protected with up to 256-bit Secure Sockets Layer encryption.
You may also verify the security of this site by the locked padlock icon on your internet browser
or by the "S" as in httpS://www.siskensales.com
WHY AM I BEING CHARGED $2.50 FOR USING PAYPAL?
We continue to offer PayPal at the request of some customers who prefer this method of payment but
PayPal fees have become exuberant and in order to maintain low prices we must pass along part of this fee to our customers who use
PayPal, Plus this is also an excellent incentive for customers to pay directly using Mastercard or Visa. Everything we do saves us
money which allows us to continue to offer quality RV merchandise at discounted prices.
WILL I BE NOTIFIED WHEN MY ORDER IS SHIPPED?
After you complete your order you will receive:
(1) An immediate automated email confirming that your order was received
(2) Once your order is processed an automated email with the date shipped & tracking number
HOW WILL MY ORDER BE SHIPPED?
All of our orders are shipped via FedEx Ground. They have proven to be the most economical company
while providing excellent service. All orders are insured against damage or loss
WHEN WILL MY ORDER BE SHIPPED?
We ship twice a week (Tuesday & Thursday) depending on the time of year. This applies to in-stock
items such as awning mats or sunscreens (unless otherwise noted). With our ever growing online catalog we cannot stock all products,
however most items are still able to be shipped within 3-5 days. Incase of a backordered item you will be contacted via
email
HOW CAN I TRACK MY ORDER?
After you place your order you will receive an automated email which will include a link which you
can check the status of your order
ARE RV MAT SIZES SHOWN THE ACTUAL SIZE OF THE MATS?
All Snowbird RV Awning mats sizes are listed as closely as possible however these are randomly woven
and sizes may fluctuate by as much as 6" or even more between mats. The same also applies for the color, color runs can differ and
may look different when mats are laid side by side
MY STORAGE BAG IS DAMAGED OR MISSING?
Please note that as of April 2010 we are no longer including the free vinyl
storage bag as the quality of the bags does not meet our standards. If possible we
will try to include a bag but we cannot guarantee every mat will come with a bag. This primarily effects RV mat bags and not our sunscreens.
NOTE: You can purchase our heavy duty storage & carrying bag for $19.95 or $14.95 with the purchase of a mat
WILL MY E-MAIL ADDRESS BE GIVEN OUT TO ANYONE ELSE?
All customers email addresses (as well as all personal information) are held in strict
confidentiality and are NEVER sold or given out for any reason at all! We hate spam as much as you!
WHO DESIGNS OUR WEB SITE?
Being an ever growing family business the entire web site and shopping cart is designed and maintained by
by our other business, Sisken Imagery (www.siskenimagery.com). It is hosted by Godaddy's Hosting Service which provides
excellent and very affordable service for the small business!
on your internet browser
or by the "S" as in httpS://www.siskensales.com